Customer Service Representative 1 1

KRONES designs, develops, manufactures, and installs both machines and complete packaging lines.  We have become one of the leading system suppliers for breweries and beverage producers as well as for the food, chemical and cosmetics industries.  Our 16,000 employees worldwide strive for innovation and detail and ensure that each customer receives the best quality in product and service.

We are currently looking for candidates who want to make a difference and who wish to be part of our dynamic organization in the US.

JOB DESCRIPTION:
We are looking for a dynamic and energetic individual to join our Life Cycle Services Spare Parts Team here at KRONES. This position is responsible for aftersales customer suppor, delivering personalized Spare parts related support for Krones customer base; identify, research, support and resolve customer spare parts issues; escalate issues to appropriate personnel when necessary; provide spare parts support for the entire Krones product line, including OEM equipment; work on problems of diverse scope where analysis of data requires an evaluation of identifiable factors; navigation within SAP and Microsoft office programs.  The target is to ensure excellent service standards and maintain high customer satisfaction.

QUALIFICATIONS:

This dynamic and energetic individual must have excellent customer service skills by always putting the customer first; ability to handle emergency situations in a calm and directed fashion, and lead teams in such situations as needed; excellent written and verbal communication skills; must possess exceptional problem solving, critical thinking and analytical skills to troubleshoot and resolve project issues and challenges; strong attention to detail and deadline orientated; strong teamwork and interpersonal skills; must be accustomed to working on various issues simultaneously and ensuring the integrity of each project; understanding of BOMs and technical drawings; must possess project coordination abilities; proficiency in Microsoft programs (primarily excel and PowerPoint) and Associate's or Bachelor's degree in related field preferred.

KRONES, INC. offers an outstanding opportunity to be involved with and challenged by leading-edge technologies, further career opportunities to learn and develop skills, a flexible work schedule and a competitive salary and benefits program. Our benefits program includes a generous health/dental/vision package, and 401(k) program in addition to other benefits. Please submit your resume.