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LCS Sales Project Specialist - DC02

Location: 

Wisconsin, US

Req ID:  8486
Date:  Jan 8, 2025

KRONES designs, develops, manufactures, and installs both machines and complete packaging lines.  We have become one of the leading system suppliers for breweries and beverage producers as well as for the food, chemical and cosmetics industries.  Our 16,000 employees worldwide strive for innovation and detail and ensure that each customer receives the best quality in product and service.

We are currently looking for candidates who want to make a difference and who wish to be part of our dynamic organization in the US.

JOB PURPOSE/SUMMARY: Interpret customer requirements; develop, prepare, and follow-up on quotes and orders until released to engineering in coordination with customer, sales, order management, and project management.


RESPONSIBILITIES:

  • Maintain key data points in the customer relationship management (CRM) system.
  • Answer customer questions related to the Krones product line.
  • Interpret customer requirements; develop, prepare, and follow-up on quotes and orders until released to engineering. Once orders are released to engineering, the end-to-end project manager will take over the customer communication and project execution.
  • Coordinate and lead internal and external calls, meetings, and communications between stakeholders and project team from project scope to quote and final sales order.
  • Communicate with sales, product specialist, engineers, order management, and project management to clarify project details, risk level (complex), and project timelines. Follow up on inquiries (with stakeholders) for additional information when needed.
  • Coordinate, identify, and confirm customer object samples for KINC item lines, and when applicable, send samples to AG or OEMs for non-KINC lines prior to status 20.
  • Document and assign classification status for samples needed for engineering and product specialist. This involves reading sample drawings (bottle, caps, labels, etc.) and layouts.
  • Classify objects and complete status updates in SCDD.
  • Set key project dates in SAP that will be tracked and monitored by order management and project management after release to engineering. Communicate with customer for final order, ETA status, and hand-off to project management point person. 
  • Understand and execute domestic and international customer-specific topics including, but not limited to, hazmat materials protocol, incoterms, SAP shipping conditions, logistics, customs clearance process, proforma creation, and commercial invoices.
  • Create request for service estimate in SharePoint for quotes >$100K or as requested by customer.
  • Review the sales process, communicate and implement process improvements with management.
  • Travel as required (about two times per year).
  • Perform other duties as assigned.


COMPETENCIES:

  • Must be able to perform multiple work assignments and constantly prioritize workload/volume issues to ensure that deadlines and customer expectations are met or exceeded whenever possible.
  • Must have excellent verbal and written communication skills as well as an elevated level of interpersonal skills for internal and external customer interaction.
  • Must be able to work in a high volume, intense work environment while consistently working to meet or exceed deadlines and maintaining a personal sense of urgency.
  • Must be capable of customer care while maintaining a high level of customer satisfaction.

 

MINIMUM REQUIRED QUALIFICATIONS:

  • A two-year technical degree or equivalent experience.
  • Internal and external customer support and communication experience.
  • Experience with MS Office Suite.
  • Independent work, teamwork, problem solving, and organization skills.


PREFERRED QUALIFICATIONS:

  • Qualified candidates should have two years of practical work experience in related industries.
  • Project management and Sales experience.
  • ERP system experience.
  • CRM system experience.
     

KRONES, INC. offers an outstanding opportunity to be involved with and challenged by leading-edge technologies, further career opportunities to learn and develop skills, a flexible work schedule and a competitive salary and benefits program. Our benefits program includes a generous health/dental/vision package, and 401(k) program in addition to other benefits. Please submit your resume.

A world leader in the processing and packaging industries, KRONES works with some of the largest beverage, food, and consumer packaging brands in the world. With projects ranging from planning and installing fully integrated processing, packaging, and bottling systems to replacing or upgrading individual machines, your work will make a difference by helping deliver vital products to the world.

As a Krones employee, you’ll experience the positive impact of Krones culture from day one. Whether you work on the production floor, in the office, or out in-the-field, Krones strives to create an inclusive environment where all team members feel supported and valued.

Apply now »