LCS Sales Specialist - Maintenance Programs

Krones designs, develops, manufactures, and installs both machines and complete packaging lines.  We have become one of the leading system suppliers for breweries and beverage producers as well as for the food, chemical and cosmetics industries.  Our 20,000 employees worldwide strive for innovation and detail and ensure that each customer receives the best quality in product and service.

We are currently looking for candidates who want to make a difference and who wish to be part of our dynamic organization in the US. Krones Inc. is an equal opportunity employer.

Job Summary

Responsible for developing, managing, and executing quotations and sales orders for Krones overhaul projects. This role serves as a key liaison between customers, field sales, order management and project management to ensure a seamless sales process from opportunity identification through order release into IOS. The Overhaul Sales Specialist maintains a strong customer focus, manages multiple projects simultaneously, and drives timely follow-up to support sales growth and customer satisfaction. 

Responsibilities

• Develop, prepare, and manage quotations and sales orders for overhaul projects
• Manage customer orders through the sales cycle, ensuring accuracy and timely release into IOS
• Collaborate with customers, field sales, and other internal support departments to clarify project scope, requirements and timelines
• Maintain and update critical customer, opportunity, quotation, and order data within the Customer Relationship Management (Salesforce) system
• Coordinate with customers, sales, order management, and LCS project management to clarify project details and project timelines
• Establish and communicate key order milestones, delivery dates, and project expectations to support successful order execution
• Facilitate internal meetings, customer discussions, and cross-functional communications throughout the sales process
• Support domestic and international business transactions by coordinating customer-specific requirements, including Incoterms, hazardous materials compliance, shipping conditions, logistics considerations, customs documentation, proforma invoices, and commercial invoices
• Partner with field sales representatives and customers to obtain purchase orders, and other documentation required to secure business
• Ensure a high level of customer satisfaction by providing responsive communication and professional support throughout the sales process
• Identify and escalate commercial, operational, or customer-related issues as needed to ensure timely resolution
• Contribute to continuous improvement initiatives by identifying opportunities to enhance sales processes, efficiency, and customer experience
• Effectively manage multiple projects and priorities in a fast-paced environment while meeting established deadlines
• Perform other duties and responsibilities as assigned

Competencies 

• Customer Relationship Management – Builds and maintains strong relationships with internal and external customers while delivering a high level of customer care and satisfaction.
• Written & Verbal Communication – Demonstrates exceptional verbal, written, and interpersonal communication skills when interacting with customers, sales teams, and cross-functional stakeholders.
• Quotation, Proposal & Order Management – Prepares accurate quotations, proposals, and sales orders while ensuring compliance with company procedures.
• Project Coordination & Cross-Functional Collaboration – Coordinates activities across sales, customer care, order management, project management, and other stakeholders to ensure successful project execution.
• Prioritization & Time Management – Effectively manages multiple assignments, competing priorities, and changing business demands while consistently meeting deadlines and customer expectations
• Sense of Urgency & Results Orientation – Maintains a proactive approach to follow-up, issue resolution, and opportunity management in a fast-paced, high-volume environment.
• Customer-Focused Problem Solving – Anticipates customer needs, identifies solutions, and escalates issues appropriately to ensure positive customer outcomes.
• Adaptability & Resilience – Successfully performs under pressure while managing a high workload, shifting priorities, and tight deadlines.
• Attention to Detail & Accuracy – Ensures accuracy in quotations, contracts, order processing, customer communications, and system documentation.
• ERP & CRM System Proficiency – Utilizes SAP, Salesforce, and related business systems to effectively manage customer information, quotations, and orders.
• Continuous Improvement Mindset – Identifies opportunities to improve sales processes, customer experience, and operational efficiency.

Required Qualifications

• A two-year technical degree or equivalent experience
• Internal customer support and communication experience 
• MS Office Suite experience
• ERP and CRM system experience
• Teamwork and organizational skills

Preferred Qualifications

• Two years of practical work experience in related industries

Job Location: This is a hybrid position based out of our North American Headquarters in Franklin, Wisconsin. There will be a 100% on-site training period estimated to last approximately 6 months before it would be switched to the hybrid schedule at manager's discretion.

Krones, Inc. offers an outstanding opportunity to be involved with and challenged by leading-edge technologies, further career opportunities to learn and develop skills, a flexible work schedule and a competitive salary and benefits program. Our Krones Benefits program includes a generous health/dental/vision package, and 401(k) program in addition to other benefits. Please submit your resume.

Applicants have rights under Federal Employment Laws, view posters linked below: 

Family and Medical Leave Act (FMLA) poster; Know Your Rights Poster; E-Verify Participation Poster English and Spanish