Overhaul Field Supervisor
Wisconsin, US
Krones designs, develops, manufactures, and installs both machines and complete packaging lines. We have become one of the leading system suppliers for breweries and beverage producers as well as for the food, chemical and cosmetics industries. Our 20,000 employees worldwide strive for innovation and detail and ensure that each customer receives the best quality in product and service.
We are currently looking for candidates who want to make a difference and who wish to be part of our dynamic organization in the US. Krones Inc. is an equal opportunity employer.
JOB PURPOSE or JOB SUMMARY:Responsible for overseeing the quality, execution, and continuous improvement of service overhaul products. This role ensures adherence to standards, supports field teams, and enhances customer satisfaction through cross-functional collaboration.
ESSENTIAL DUTIES and RESPONSIBILITIES:
• Ensure the quality of overhaul products and field execution by inspecting work at customer sites, providing actionable feedback, and driving corrective actions and continuous improvement.
• Develop, track, and maintain quality KPIs to measure performance and identify improvement opportunities.
• Oversee the execution of service department overhauls, ensuring all work complies with established policies, procedures, and standard operating procedures (SOPs).
• Monitor workflow efficiency, recommend process improvements, and optimize staffing and material usage based on workload.
• Maintain job site toolboxes and manage departmental resources, including tools, equipment, and materials, to ensure availability and cost-effective use.
• Mentor, supervise, and support technicians and site leads by enhancing technical knowledge, assisting in diagnosing equipment issues, and strengthening overall performance.
• Monitor employee performance, recommend and support training, and encourage professional development aligned with individual and organizational goals.
• Foster a culture of accountability, professionalism, safety, and continuous improvement, leading by example in compliance with company standards.
• Partner with cross-functional teams (service, sales, logistics, project management) and communicate effectively with internal and international stakeholders to improve products and customer outcomes.
• Ensure timely, accurate communication of department and company information while promoting open feedback across teams.
• Support budget planning, ensure cost-effective operations, and promote responsible use of company assets.
• Maintain a safe work environment by enforcing safety and environmental policies.
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
COMPETENCIES:
• Adaptibilty
• Continuous Improvement
• Technical Expertise
• Customer Focus
• Communications
MINIMUM REQUIRED QUALIFICATIONS:
Education: High School Diploma or GED required.
• Experience and/or Training: Requires 50-75% Travel
• Minimum 4 years of experience working on Krones equipment
• At least 2 years of experience performing overhauls on Krones equipment at customer sites
• Demonstrated leadership experience with progressive responsibility
• Must be able to reliably commute to Krones Inc. in Franklin, WI when not on the road
PREFERRED QUALIFICATIONS: Education: Associate degree or bachelor’s Degree in related field. Experience and/or Training:
• Experience and/or Training: Requires 50-75% Travel
• Minimum 4 years of experience working on Krones equipment
• At least 2 years of experience performing overhauls on Krones equipment at customer sites
• Demonstrated leadership experience with progressive responsibility
• Must be able to reliably commute to Krones Inc. in Franklin, WI when not on the road
SKILLS: Professional Skills:
• Quality Management
• Service & Operations Management
• Technical Expertise
• Performance & Data Management
• Financial & Resource Management
• Safety & Compliance
• Project & Process Management
Soft Skills:
• Leadership
• Communication
• Collaboration
• Problem Solving
• Customer Focus
• Personal Effectiveness
• Culture & Engagement
Krones , Inc. offers an outstanding opportunity to be involved with and challenged by leading-edge technologies, further career opportunities to learn and develop skills, a flexible work schedule and a competitive salary and benefits program. Our Krones Benefits program includes a generous health/dental/vision package, and 401(k) program in addition to other benefits. Please submit your resume.
Applicants have rights under Federal Employment Laws, view posters linked below:
Family and Medical Leave Act (FMLA) poster; Know Your Rights Poster; E-Verify Participation Poster English and Spanish