PC Help Desk Technician 1

Location: 

Wisconsin, US

Req ID:  8318
Date:  Jun 22, 2024

Krones designs, develops, manufactures, and installs both machines and complete packaging lines.  We have become one of the leading system suppliers for breweries and beverage producers as well as for the food, chemical and cosmetics industries.  Our 16,000 employees worldwide strive for innovation and detail and ensure that each customer receives the best quality in product and service.

We are currently looking for candidates who want to make a difference and who wish to be part of our dynamic organization in the US. Krones Inc. is an equal opportunity employer.

JOB DESCRIPTION:

The PC Helpdesk Technician resolves internal user problems and ensures correct operation of company computers. Troubleshoots and repairs computer systems, hardware, and computer peripherals. Maintains parts inventory and logs all service/repair activity. The PC Helpdesk Technician may perform system setups for new hires.  

This position provides a variety of duties and responsibilities.  Examples include:

 

1. Receiving support tickets via email and answering client's inquiries either in person, email or Microsoft Teams concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs minor remedial actions to correct problems based on knowledge of system operation.

2. Maintain personal computers, both hardware and software, and all PC peripherals such as printers, etc.

3. Deploy hardware and peripheral components, such as monitors, keyboards, printers, and external drives, following installation specifications.

4. Assign specified software packages, such as MS Office products, PDF programs, CAD programs, etc to computer.

5. Instructs user in use of equipment, software, and manuals.

6. Replace defective or alternative software packages. Refer major hardware problems to service providers for correction.

7. Perform any other duties as assigned.


QUALIFICATIONS:

1.  Associate degree or equivalent is required.

2. Must have 1-3 years of work experience in PC applications, loading of PC software, and knowledge of personal computers.

3. 1 year helpdesk experience preferred.

4. Experience with Windows 11, Office 365, MS Endpoint Manager, MS Intune, and MS Azure preferred.

5. Must be able to work independently on projects at times and together with IT personnel and/or users with all levels of computer understanding.         

4. Must be a team worker with a service-oriented attitude and willingness to treat all end users as customers.  High level of interpersonal interaction skills is required.

5. Must be able to perform semi-routine work assignments with established procedures and occasional variation.

6. Frequent problem solving is required.

Krones , Inc. offers an outstanding opportunity to be involved with and challenged by leading-edge technologies, further career opportunities to learn and develop skills, a flexible work schedule and a competitive salary and benefits program. Our benefits program includes a generous health/dental/vision package, and 401(k) program in addition to other benefits. Please submit your resume.

A world leader in the processing and packaging industries, KRONES works with some of the largest beverage, food, and consumer packaging brands in the world. With projects ranging from planning and installing fully integrated processing, packaging, and bottling systems to replacing or upgrading individual machines, your work will make a difference by helping deliver vital products to the world.

As a Krones employee, you’ll experience the positive impact of Krones culture from day one. Whether you work on the production floor, in the office, or out in-the-field, Krones strives to create an inclusive environment where all team members feel supported and valued.