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Quality Reclamations Coordinator

Location: 

Wisconsin, US

Req ID:  8523
Date:  Feb 3, 2025

Krones designs, develops, manufactures, and installs both machines and complete packaging lines.  We have become one of the leading system suppliers for breweries and beverage producers as well as for the food, chemical and cosmetics industries.  Our 16,000 employees worldwide strive for innovation and detail and ensure that each customer receives the best quality in product and service.

We are currently looking for candidates who want to make a difference and who wish to be part of our dynamic organization in the US. Krones Inc. is an equal opportunity employer.

ESSENTIAL FUNCTIONS

  • Lead and coordinate reclamations and Return Material Authorizations (RMA) with Quality personnel and provide support to other departments such as Spare Parts, Engineering, Logistics and Service.
  • Facilitate interdepartmental meetings with multiple departments in regards to all customer returns and complaints.
  • Evaluate customer reclamations in collaboration with LCS, service, engineering and quality personnel for root cause analysis, corrective and preventative actions. 
  • Generate and report statistical analysis used in evaluation and decision-making.
  • Track and ensure timely receipt of all Return Material Authorizations (RMA) as well as reclamations. Serve as returns coordinator back-up.
  • Assist in inspection of machined parts using hard gauging equipment/tools. 

 

REQUIRED QUALIFICATIONS

Minimum: Associates degree or 3 – 5 years relevant experience for the position.

 

REQUIRED SKILLS:

  • Excellent written and verbal communication.
  • Good organization and time management.
  • Strong analytical and problem-solving abilities.
  • Effective interpersonal skills.
  • Proficient knowledge of Geometric dimensioning and tolerancing (GD&T) 
  • Proficient in SAP, Global Wizard, Microsoft Office Tools including Excel, Outlook, and Word.
  • Some knowledge of manufacturing applications, procedures, and quality assurance.

PREFERRED SKILLS:

  • Working knowledge of Power Apps tools such as Power BI.
  • Forklift/Lifting Equipment Experience.

 

PHYSICAL/WORKING DEMANDS:

  • Good working conditions in a manufacturing plant environment. Personal Protective Equipment required within shop floor.
  • Lifting limited <= 35 lbs.

Krones , Inc. offers an outstanding opportunity to be involved with and challenged by leading-edge technologies, further career opportunities to learn and develop skills, a flexible work schedule and a competitive salary and benefits program. Our Krones Benefits program includes a generous health/dental/vision package, and 401(k) program in addition to other benefits. Please submit your resume.

Applicants have rights under Federal Employment Laws, view posters linked below: 

Family and Medical Leave Act (FMLA) poster; Know Your Rights Poster; E-Verify Participation Poster English and Spanish

A world leader in the processing and packaging industries, KRONES works with some of the largest beverage, food, and consumer packaging brands in the world. With projects ranging from planning and installing fully integrated processing, packaging, and bottling systems to replacing or upgrading individual machines, your work will make a difference by helping deliver vital products to the world.

As a Krones employee, you’ll experience the positive impact of Krones culture from day one. Whether you work on the production floor, in the office, or out in-the-field, Krones strives to create an inclusive environment where all team members feel supported and valued.

Apply now »