Quality Returns Technician

Krones designs, develops, manufactures, and installs both machines and complete packaging lines.  We have become one of the leading system suppliers for breweries and beverage producers as well as for the food, chemical and cosmetics industries.  Our 16,000 employees worldwide strive for innovation and detail and ensure that each customer receives the best quality in product and service.

We are currently looking for candidates who want to make a difference and who wish to be part of our dynamic organization in the US. Krones Inc. is an equal opportunity employer.

As the quality returns coordinator/technician you will be responsible for processing all types of customer returns and executing further actions to resolve customer issues or requests including parts/assembly repairs, exchanges, scrapping, and evaluation

Job Decription:

• Receive and inspect incoming returns from customers, service technicians, subsidiaries etc.
• Determine appropriate recipient for return and contact them for disposition (scrap, repair, forwarding, evaluation etc.)
• Return parts/assemblies to stock as part of our stocking program
• Return parts/assemblies to customers or forward parts to vendors, subsidiaries or 3rd party companies for further evaluation.
• Track and analyze parts/assemblies returns data using Microsoft Excel and SAP as well as inhouse tracking of rework or repairs.
• Process specialized assemblies (crushing rollers, valves, cutting units, Glue Mechs, Aggregates etc.) as part of the Krones exchange program.
• Communicate with multiple cross-functional departments across the organization through phone, email, MS teams and be able to understand basic Krones processes to correctly process returns or resolve issues.
• Collaborate with quality personnel on resolving reclamations through evaluations, repairs etc. and join weekly quality reclamation meetings.
• Ship parts internationally and create entries in Global Wizard software.
• Create, review and update return process work instructions, and procedures.
• Discard multiple scrap items using transportation equipment such as pallet jacks etc.
• Ability to test parts/materials on material tester.
• Maintain 5S principles and execute 5S actions in the RMA area.

Education: High School Diploma or equivalent

Experience and/or Training:

• At least three years of experience in quality inspection or related field
• Overhead Crane Training preferred (Will be needed to perform job duties)

Professional Skills:

• Basic knowledge of manufacturing applications, procedures, and quality assurance, ISO 9001, basic understanding of reading blueprints, proficient understanding of SAP, Microsoft Office Tools including Intermediate Excel, ability to use measuring equipment such as calipers and GD & T and have a basic understanding of the metric system.

Soft Skills:

• Excellent written and verbal communication, good organization and time management, ability to multi-task efficiently, and have effective interpersonal skills.

Physical/Working Conditions:

• Good working conditions in a manufacturing plant environment.
• Personal Protective Equipment required within the shop floor (safety glasses, steel toe boots, etc.).
• Ability to lift 35 pounds or more as part of job duties.
• Ability to drive a forklift and use other transportation equipment

Krones , Inc. offers an outstanding opportunity to be involved with and challenged by leading-edge technologies, further career opportunities to learn and develop skills, a flexible work schedule and a competitive salary and benefits program. Our benefits program includes a generous health/dental/vision package, and 401(k) program in addition to other benefits. Please submit your resume.