Service Support Specialist - Bilingual Electrician second shift

Krones designs, develops, manufactures, and installs both machines and complete packaging lines.  We have become one of the leading system suppliers for breweries and beverage producers as well as for the food, chemical and cosmetics industries.  Our 16,000 employees worldwide strive for innovation and detail and ensure that each customer receives the best quality in product and service.

We are currently looking for candidates who want to make a difference and who wish to be part of our dynamic organization in the US.

This position supports service technicians and customers virtually.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Provide Bilingual English and Spanish second shift coverage.
• General electrical troubleshooting on all Krones equipment
• Provide remote, phone, email, VPN and video technical support to customers and Service Technicians to diagnose equipment problems.

• Communicate directly with customers on machine problems, to ensure customer satisfaction.
• Assign a high priority to “machine down” events and high-profile requests from customers.
• Follow up with customers for urgent situations.
• Assist in after-hours emergency parts orders.
• Provide and promote remote service VPN for customer troubleshooting.
• Provide and promote interactive video support to customers and technicians.
• Manage company resources through effective and appropriate use and maintenance of equipment, tools, supplies, phones, and energy.

• Requires up to 20% travel, both domestic and foreign.
• Perform any other duties as assigned.

MINIMUM REQUIRED QUALIFICATIONS:

Education: High school diploma/GED A two-year technical degree or equivalent experience in the packaging industry experience is required. Four to five years of Krones customer service, electromechanical assembly, engineering, or service experience is also required.

Experience:

• Krones Electrical Basics 1& 2 Courses
• 6 years of experience reading blueprints, electrical diagrams, pneumatic diagram
• 6 years of experience in machine hardware (control circuits, actuators and sensors); with knowledge of inspection systems
• 6 years of experience in troubleshooting Krones equipment.
• 6 years of experience with programmable logic controllers (PLCs), including Allen Bradley and Siemens;
• 6 years of experience in SCADA Systems and Fieldbus (Ethernet, Profi-Bus and Profi-Net);

PREFERRED QUALIFICATIONS:

Education: Associate’s Degree in Electrical, Electromechanical or Mechatronics Bachelor of Applied Sciences (EE) or equivalency of minimum four years of industry experience preferred.

Experience:

• Krones Electrical Basics 1& 2 courses.
• 4 years of experience reading blueprints, electrical diagrams, pneumatic diagrams along with basic mechanical skills installing, rebuilding and setting up labeling machinery.
• 4 years of experience in machine hardware (control circuits, actuators and sensors);with knowledge of inspection systems
• 4 years of experience with labeling technology such as the following machines. 
• 4 years of experience with programmable logic controllers (PLCs), including Allen Bradley and Siemens;
• 4 years of experience in SCADA Systems and Fieldbus (Ethernet, Profi-Bus and Profi-Net);
• 4 years of experience on Servo Drive control systems.

SKILLS:

Professional Skills:

• Knowledge of MS Office Suite and Krones Portfolio.
• Market knowledge, process and structural knowledge, knowledge of business administration, and knowledge of policies, directives, guidelines, and standards.  
• Technical knowledge of the complete Krones product line is required.

Soft Skills:

• General social skills, capacity for teamwork, customer orientation, learning aptitude, problem-solving competence, time- and self-management, coordination and organizational skills.
• Excellent verbal and written communication skills as well as an elevated level of interpersonal interaction skills.

Krones , Inc. offers an outstanding opportunity to be involved with and challenged by leading-edge technologies, further career opportunities to learn and develop skills, a flexible work schedule and a competitive salary and benefits program. Our benefits program includes a generous health/dental/vision package, and 401(k) program in addition to other benefits. Please submit your resume.