Service Support Specialist - Blowmolding 2nd shift

Krones designs, develops, manufactures, and installs both machines and complete packaging lines.  We have become one of the leading system suppliers for breweries and beverage producers as well as for the food, chemical and cosmetics industries.  Our 16,000 employees worldwide strive for innovation and detail and ensure that each customer receives the best quality in product and service.

We are currently looking for candidates who want to make a difference and who wish to be part of our dynamic organization in the US.

This position supports service technicians and customers virtually.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Provide remote, phone, email, VPN and video technical support to customers and Service Technicians to diagnose equipment problems and find solutions for Krones find solutions for Krones’ Blowmolder Portfolio.
• Develop and maintain communication systems between KINC, KAG & service technicians to share company changes and product developments.
• Liaise with Product line managers to provide accurate product information to Service Technicians.
• Communicate directly with customers on machine problems, to ensure customer satisfaction. Assign a high priority to “machine down” events and high-profile requests from customers.
• Promote remote service VPN for customer troubleshooting with HMI.
• Provide and promote interactive (augmented reality) video support to customers and technicians.
• Manage company resources through effective and appropriate use and maintenance of equipment, tools, supplies, phones, and energy.
• Create and maintain SAP reclamations and warranty parts orders deliveries.
• General electrical troubleshooting on all Krones equipment for hour, weekend, and holiday support.
• Manage company resources through effective and appropriate use and maintenance of equipment, tools, supplies, phones, and energy.
• General electrical troubleshooting on all Krones equipment for hour, weekend, and holiday support.
• Requires up to 30% travel, both domestic and foreign.
• Perform any other duties as assigned.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

MINIMUM REQUIRED QUALIFICATIONS:

Education: High school diploma/GED A two-year technical degree or equivalent experience in the packaging industry experience is required. Four to five years of Krones customer service, electromechanical assembly, engineering, or service experience is also required.

Experience:

• 6 years of experience reading mechanical installation blueprints, mechanical drawings, electrical diagrams, & pneumatic diagrams
• 6 years of experience in machine hardware (control circuits, actuators and sensors);
• 6 years of experience with combination Installation, troubleshooting, standard, heat set, C2, C3, Gen4, CAB Gen1, CAB Gen2, blow molding PET process

PREFERRED QUALIFICATIONS:

Education: Associate’s Degree in Electrical, Electromechanical or Mechatronics Bachelor of Applied Sciences (EE) or equivalency of minimum four years of industry experience preferred.

Experience:

• 4 years of experience reading mechanical installation blueprints, mechanical drawings, electrical diagrams, & pneumatic diagrams

• 4 years of experience in machine hardware (control circuits, actuators and sensors);
• 4 years of experience with blow molding technology such as the following machines. Installation, troubleshooting, rebuilding, standard, heat set, C2, C3, Gen4, CAB Gen1, CAB Gen2, blow molding PET process, etc.. 

SKILLS:

Professional Skills:

• Knowledge of MS Office Suite and Krones Portfolio.
• Market knowledge, process and structural knowledge, knowledge of business administration, and knowledge of policies, directives, guidelines, and standards.  
• Technical knowledge of the complete Krones product line is required.

Soft Skills:

• General social skills, capacity for teamwork, customer orientation, learning aptitude, problem-solving competence, time- and self-management, coordination and organizational skills.
• Excellent verbal and written communication skills as well as an elevated level of interpersonal interaction skills.

PHYSICAL / WORKING DEMANDS:

1) Generally good working conditions in an office atmosphere with limited exposure to the plant/shop. Limited physical effort is required. Protective equipment (safety glasses, etc.) is required in shop areas. 

2) Must be able to work in a high volume, intense work environment while consistently working to meet or exceed tight deadlines.

3) Equipment use includes PC, copy machine, telephone, calculator.

4) Standing, walking, climbing stairs, bending, reaching, lifting/carrying objects (up to 10#) are required for 10% of time. Sitting, talking, and hearing are required for 75% of time. Medium level of finger dexterity is required (25%) (then acting in a Regional Service Tech capacity, the following requirements apply: ability to lift/carry 50-60# tool kit/suitcase (10 - 40% of time), ability to work double/triple shifts occasionally (less than 10%), ability to climb onto machine table tops at heights of 30" to 50" (less than 10% of time), ability to lift a 30 - 80# dead weight starting from a mid-thigh level height to approximately 12" and carry the weight for distances of up to 30' across level ground.  Also requires ability to bend/crawl under an obstruction at a height of 32" off the ground.  Must have an adequate sense of balance. Must not be subject to dizzy spells or loss of consciousness.)

5) Travel (25-50%) may be required.

6) Appropriate OSHA safety training required.

7) Maintain a safe working environment and comply with all safety and environmental policies/procedures. Each employee is to place environment, health, and safety requirements as the first priority in the performance of their work duties. An employee is responsible for notifying their immediate supervisor of a violation or deficiency in working conditions and for recommending corrective measures, if possible. Additionally, the employee’s immediate supervisor is to be notified of every injury or illness or near miss.

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.