Service Support Specialist - Process


Wisconsin, US

Req ID:  8230
Date:  Jul 7, 2024

Krones designs, develops, manufactures, and installs both machines and complete packaging lines.  We have become one of the leading system suppliers for breweries and beverage producers as well as for the food, chemical and cosmetics industries.  Our 16,000 employees worldwide strive for innovation and detail and ensure that each customer receives the best quality in product and service.

We are currently looking for candidates who want to make a difference and who wish to be part of our dynamic organization in the US.

Support Specialist RCC Remote commissioning Process

This position supports service technicians and customers virtually and onsite.


  • Primary focus support remotely and onsite new installation sites, during commissioning of process such as production start, Flavor changes, CIP (Cleaning in place), SIP (sterilization in place), for Krones process technology portfolio such as Fillers, Mixers, Flash Pasteurizers, Deaerators, Carbonators, etc.
  • Secondary focus when available assist with Krones NA Support Center queue providing technical support to customers and Service Technicians to diagnose equipment. problems and find solutions problems for  Krones Filler and Process portfolio.
  • Communicate directly with customers and technicians to expedite resolution machine problems.
  • Manage company resources through effective and appropriate use and maintenance of equipment, tools, supplies, phones, and energy.
  • Assist on weekend support rotation if available and necessary.
  • Requires up to 50% Travel to new installation sites to support commissioning.
  • Perform any other duties as assigned.



Education: High school diploma/GED A two-year technical degree or equivalent experience in the packaging industry experience is required. Four to five years of Krones customer service, electromechanical assembly, engineering, or service experience is also required.


  • Minimum 5 years of experience in Process commissioning for Fillers, CIPS, Flash Pasteurizers and Mixers.
  • Profound knowledge in reading of P&ID, pneumatic diagrams, Process descriptions. 
  • Experience in fine tuning PID loops
  • Experience in instrument calibration
  • Mechanical knowledge on maintaining process equipment, valves, pumps, heat exchanger etc.
  • Proficiency in PLC's (Siemens S7 and Rockwell)
  • Proficient in troubleshooting on site, through phone or remote service.
  • Excellent communication skills are required.


Professional Skills:

  • Knowledge of MS Office Suite and Krones Portfolio.
  • Market knowledge, process and structural knowledge, knowledge of business administration, and knowledge of policies, directives, guidelines, and standards.  
  • Technical knowledge of the complete Krones product line is required.

Soft Skills:

  • General social skills, capacity for teamwork, customer orientation, learning aptitude, problem-solving competence, time- and self-management, coordination and organizational skills.
  • Excellent verbal and written communication skills as well as an elevated level of interpersonal interaction skills.


Krones , Inc. offers an outstanding opportunity to be involved with and challenged by leading-edge technologies, further career opportunities to learn and develop skills, a flexible work schedule and a competitive salary and benefits program. Our benefits program includes a generous health/dental/vision package, and 401(k) program in addition to other benefits. Please submit your resume.

A world leader in the processing and packaging industries, KRONES works with some of the largest beverage, food, and consumer packaging brands in the world. With projects ranging from planning and installing fully integrated processing, packaging, and bottling systems to replacing or upgrading individual machines, your work will make a difference by helping deliver vital products to the world.

As a Krones employee, you’ll experience the positive impact of Krones culture from day one. Whether you work on the production floor, in the office, or out in-the-field, Krones strives to create an inclusive environment where all team members feel supported and valued.