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Service Support Specialist

Location: 

Wisconsin, US

Req ID:  8819
Date:  Apr 2, 2026

Krones designs, develops, manufactures, and installs both machines and complete packaging lines.  We have become one of the leading system suppliers for breweries and beverage producers as well as for the food, chemical and cosmetics industries.  Our 16,000 employees worldwide strive for innovation and detail and ensure that each customer receives the best quality in product and service.

We are currently looking for candidates who want to make a difference and who wish to be part of our dynamic organization in the US.

Job Summary

This role provides direct onsite commissioning support for new installations of the Krones nex-generation Ingeniq and 100k high‑speed line technologies. Following commissioning, the position transitions to providing remote technical support for customers and Krones Service Technicians. The position focuses on highly automated systems, robotics, PLC technologies, conveyor integration, and digital platforms used in Krones’ next‑generation production lines.

 

Essential Responsibilities

  • Provide onsite commissioning support for new Krones Ingeniq and 100k line installations, ensuring, electrical, automation, and digital components operate according to specification.
  • Conduct machine signal exchange verification, line integration, conveyor fine‑tuning, robotic system checks, AGV material‑handling support, and VisiWin HMI setup.
  • Debug and modify PLC programs (Siemens S7, TIA Portal, Allen‑Bradley) to ensure full line functionality.
  • Troubleshoot and validate the operation of automated and AI‑enhanced systems, ensuring stable production performance before customer handover.
  • Work collaboratively with engineering, project management,  KAG site teams and customer teams to achieve full commissioning readiness.

 

Secondary Focus – Post‑Commissioning Remote Support

  • After commissioning, transition to remote support for customers and Krones technicians through the Support Center queue.
  • Assist service teams by diagnosing equipment issues via phone, remote access tools, and digital service platforms.
  • Communicate directly with customers and technicians to expedite issue resolution and provide expert technical guidance.
  • Document troubleshooting steps, recommended fixes, and recurring issues to support continuous improvement.
  • When there are no active service requests related to Ingeniq or 100k line technologies, support the general Electrical Technical Support queue by performing electrical troubleshooting,  helping maintain queue flow and response times.

 

Additional Responsibilities

• Manage company resources responsibly, including tools, laptops, communication devices, and travel equipment.
• Participate in weekend support rotation as needed.
• Travel up to 50% (USA and international) to commissioning sites.
• Perform additional duties as assigned.

 

Krones , Inc. offers an outstanding opportunity to be involved with and challenged by leading-edge technologies, further career opportunities to learn and develop skills, a flexible work schedule and a competitive salary and benefits program. Our Krones Benefits program includes a generous health/dental/vision package, and 401(k) program in addition to other benefits. Please submit your resume.

 

Applicants have rights under Federal Employment Laws, view posters linked below: 

Family and Medical Leave Act (FMLA) poster; Know Your Rights Poster; E-Verify Participation Poster English and Spanish

A world leader in the processing and packaging industries, KRONES works with some of the largest beverage, food, and consumer packaging brands in the world. With projects ranging from planning and installing fully integrated processing, packaging, and bottling systems to replacing or upgrading individual machines, your work will make a difference by helping deliver vital products to the world.

As a Krones employee, you’ll experience the positive impact of Krones culture from day one. Whether you work on the production floor, in the office, or out in-the-field, Krones strives to create an inclusive environment where all team members feel supported and valued.

Apply now »